KMS News

What is Office 365? Office 365 is a suite of online services to replace that dusty server in the corner of your office.  There are different plans to suit your size and needs covering Email, Document Storage, Intranet Sites, Messaging and Online Meetings.  Plus many plans give each of your staff a free copy of

This post has been UPDATED and can be found HERE (November 2019). Microsoft’s Support Lifecycle policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. By understanding the product support available, customers are better able to maximise the management of their IT investments and strategically plan

What’s a Tooltip? A tooltip is that handy piece of extra information that is sometimes given when you hover your mouse over something on screen.  So what’s the big deal? Using the tooltip makes it a lot easier to remember what the field means.  It supplements the training given and helps ensure consistency of understanding

Available on the o365 platform Microsoft Dynamics Marketing (MDM) is an end-to-end marketing tool that allows Marketers to Plan, Execute and Measure their activities. In this blog I’ll give you an overview of these areas. Across these three areas are four critical functional groups: 1. Marketing Resource Management 2. Media Buying and Planning 3. Campaign

Applies to: CRM 2015 on premise and CRM 2015 Online. A common requirement is for the values in one option set to be filtered by the choice of a value in another option set. But having the ability to break this down into 3 optionsets can be a valuable feature. This blog describes one approach

Dynamics CRM “Basic” Licenses When Dynamics CRM 2013 launched, Microsoft “restructured” their pricing, which in reality meant increasing it to match their arch rival Salesforce.com.  However, at the same time they also introduced some new license levels which give some additional flexibility when licensing your users.  These extra options have also been carried into Dynamics

Watching Lydia and Stuart here at KMS I have noticed it is often KMS versus A.N Other SalesForce vendor these days. So I thought I would look into it. Microsoft Dynamics CRM Online Microsoft is clearly putting a greater emphasis toward the cloud with new features that appear in Dynamics CRM Online before the on-premises

More and more implementations of Microsoft Dynamics CRM have a requirement to integrate with other systems.  Examples are: Websites – to capture leads or provide a customer portal. Accounts software – to provide sales people with summaries and status information. Partner data sources – importing supplier data. HR Systems – to ensure user information is

A traditional complaint about CRM systems is that the users don’t use them.  If you’ve already invested money in MS Dynamics CRM then this is primarily a management issue, but there is plenty you can do to increase CRM usage within your business by addressing some of the most common gripes: What’s in it for