Reliable Support
Key in Competition
In the fast-paced world of construction, where every moment counts, having a reliable CRM system is crucial. But even the most meticulously planned projects can face unexpected challenges. When they do, you need a support team that not only responds swiftly but also understands the critical nature of your business operations.
At KMS, we recognise that your CRM system is the backbone of your business. Whether it’s managing client relationships, tracking projects, or ensuring seamless communication, any disruption can have a significant impact on your team’s productivity and, ultimately, your bottom line. That’s why our support services are designed to keep your operations running smoothly, no matter what.
Unrivalled Support – Your Competitive Edge
What Sets us Apart
Rapid Response Time: We know that time is money in the construction industry. That’s why we guarantee a maximum 2-hour response time for all support enquiries. Our clients frequently commend us for resolving most issues even before that window closes, minimising downtime and keeping your projects on track.
Expertise You Can Trust: Our support team isn’t just reactive; they’re proactive problem-solvers with deep knowledge of the construction industry and our CRM system. We don’t just fix issues – we anticipate them, helping you avoid potential pitfalls and optimise your system for peak performance.
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Tailored Support: We understand that every business is unique. That’s why we offer personalised support tailored to your specific needs. Whether you require assistance with system integration, data management, or custom configurations, our team is equipped to provide the solutions that best fit your business.
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Availability When You Need It: We’re here for you from 9:00 to 17:30 (GMT), five days a week, providing you with peace of mind that expert help is just a phone call or email away. We’re committed to delivering a support experience that is as reliable as it is responsive.
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Proven Track Record: Don’t just take our word for it – our clients consistently praise our dedication to customer satisfaction. Many of them have experienced first-hand how our timely interventions have kept their operations running smoothly, even in the face of unexpected challenges.
“The team at KMS and in particularly our account manager, Paul Doerr, have been highly efficient in setting up our version of the system. They have also responded quickly to any maintenance requests and for a number of changes to our existing reports.”
Martin Brackpool
Business Development Director, Life Build Solutions
Support That Drives Success
In today’s competitive construction landscape, having a reliable CRM system isn’t just a convenience – it’s a necessity. But what truly sets you apart is the quality of support behind that system. At KMS, we provide more than just a safety net; we offer a partnership that empowers your business to thrive, even when the unexpected occurs.
Choose KMS for construction CRM support that’s not just responsive but resolute – because when your business depends on it, you deserve nothing less.
Remote Support
Click the TeamViewer link to download a Team Viewer session.
(Only to be used if you have been told to by a member of KMS Support)