Case Study: Implementation of Project-CRM for John F Hunt

Optimising Operations for a Leading Contractor in Construction

Company Introduction

John F Hunt is a leading UK-based group of specialist “Enabling Works” companies delivering a broad range of engineering, environmental, and construction services. With a strong focus on safety, innovation, and sustainability, the group operates across diverse sectors including demolition, remediation, civil engineering, and temporary works. Known for tackling some of the UK’s most technically demanding projects, John F Hunt combines deep industry expertise with a collaborative approach, ensuring tailored solutions that meet complex client requirements.

The Challenge

As a multi-divisional contractor in the construction industry, John F Hunt faced a series of operational challenges that impacted their efficiency:

  • Without a single source of truth, different divisions risked tendering for the same project work, leading to inefficiencies and potential conflicts.
  • Forecasting revenue per service offered was a significant challenge due to the absence of structured data essential for contractors managing construction projects.
  • A lack of a central pipeline view resulted in fragmented logging of activities against individual projects.
  • Tracking various contractors tendered to was cumbersome and time-intensive.
  • Without clear visibility into internal resource allocation, bid/no-bid decisions for construction projects became difficult, especially when assessing capacity.
  • Reporting across the business was decentralised, making it challenging to generate actionable insights for CRM and project decision-making.

The Solution

To address these challenges, John F Hunt implemented KMS Project-CRM for Contractors—an advanced CRM tailored for the construction industry. This project-centric CRM solution is designed to streamline the management of construction projects and optimise operations across their business. Key features of the solution included:

  • Comprehensive tracking of all stakeholders involved in a construction project, from early engagement with customers and consultants to tendering with multiple contractors.
  • Period revenue records enabled accurate forecasting over the often extended lifecycle of construction projects, split by service offered on a project.
  • Seamless integration with Office 365 facilitated the easy tracking of emails, tasks, and schedules, ensuring streamlined collaboration between contractors and project stakeholders.
  • Power BI integration provided centralised reporting functionality, offering enhanced traceability and actionable insights across the CRM system and business operations.
  • A resource allocation table allowed John F Hunt to log internal resourcing effectively, enabling clarity on team assignments and capacity within each project and making bid/no-bid decisions more strategic and informed.

The Outcome

The adoption of KMS Project-CRM for Contractors revolutionised the way John F Hunt operates. By centralising CRM operations and project management, they achieved efficiency, eliminated redundancies, and gained a clear view of their pipeline and activities. This CRM solution empowered John F Hunt to make informed decisions on construction projects, optimise resources, and elevate their position as a leading contractor in the industry.

Customer Quote

Simon Wilkinson, Business Development Director at John F Hunt:

“Adopting KMS Project-CRM has transformed our operations as a contractor. The seamless tracking of projects, stakeholders, and resources has enabled us to achieve a level of coordination and foresight that was previously unattainable. The integration with Office 365 and Power BI has centralised our operations, making project decision-making far more informed and efficient. This CRM system has truly helped us future-proof our business in a highly competitive industry.”